PalmNest FAQ

Using Alexa with PalmNest:

  • What can I update with Alexa?
    You can update your glucose, temperature, blood pressure, weight, symptoms and any other clinical parameters as recommended by your doctor and supported by the app. Check the app for list of clinical parameters it supports .
  • Can Alexa say what are the upcoming medications for next week?
    Yes, it can. Make sure you add it in your app.
  • What skills are supported by Alexa?
    Click here to download the Alexa skills for Palmnest. More skills are on the way!!. You can also download the alexa skills guide from your app under Menu.

PalmNest 3rd party integration FAQ:

  • What integrations do you support?
    We support multiple devices from Withings like blood pressure monitor, body weighing scale, Pulse O2 (Pulse Oxy, Sleep and fitness tracking), iHealth Sense (Blood pressure monitor) and finally with runkeeper fitness app.
  • PalmNest is suitable for which types of chronic conditions?
    Its designed for senior citizens who has limited mobility and/or suffering from chronic conditions like diabetes, heart failure, high risk blood pressure and other similar conditions which require life long care. Its a complete health management product and comes with optional internet enabled device

    PalmNest Device (Internet enabled button) :

    • Does the device or internet enabled button need phone with data connection?
      No , you dont need any phone or phone with data connection for the device to work. However it requires internet to be available and if you have a wifi router connected to your dsl or cable modem it should suffice. If getting internet is only through your phone data connection, then yes, phone with data connection is required.
    • Can Sensory Health Systems provide phone with data for this ?
      Yes, we can provide a phone with 3G data connection or 3G modem for nominal charge.  We take care of the device maintenance and is completely hassle free for our seniors. Please contact our support team if you need this.
    • What kind of alerts can the device send?
      Device can send  three kinds of alerts to all the people whom you authorize and  are part  of your care team.  Available alerts are  1. I’m ok. 2. Call me back 3. Urgent. I need help
    • Can subscribers be different for each alert type?
      Yes. You can. When you subscribe for the service , our team will get all the details and configure it before its delivered to you. Though its very simple, we optionally can visit (where SHS offices are present) and demonstrate how to use it.


    PalmNest Android App FAQ
  • Where can I download the PalmNest android app?
    Click here to download and try the app. Free to try and take your first step in managing using digital health.

    Palmnest Care Plans FAQ:

  • Heart Failure Care Plan Questions and available responses for each:
    1. Experiencing any shortness of breath.
    Response: No, both, rest,activity
    2. Have any dry cough.
    Response: Skip, frequent , little, good
    3. Weight today in pounds .
    4. Experiencing any chest pain or discomfort in chest.
        Response:  Skip,discomfort,ok
    5. Observed any swelling in legs or ankles or feet or lower body.
    Response: Skip, Increased, Normal
    6. Observed any swelling in abdomen.
         Response: Skip, Increased, Normal
    7. Are you able to sleep normally without any trouble.
        Response : Difficulty, skip, normal

    8. Are you able to lie flat while sleeping.If you are please select flat else if you are     able to sleep only with couple of pillows under your head or in chair or recliner,     please say recline .
    Response: Skip, Recline, Flat

    9. Experiencing any dizziness or confusion or feeling sad or depressed.
        Response: Skip, normal, sad, dizziness
    10. How is your appetite?
    Response: normal, increased, decreased
    11. Enter your heart rate ?.
    12. Enter your blood pressure 

Weight alert: thresholds :  +/- 3 pounds o 1.5 kgs
Heart rate alert thresholds: +/- 5bpm
Blood Pressure alert thresholds:  (American Heart Association Blood Pressure Chart )

Glucose Monitoring Care Plan Questions :

  • Enter random glucose
    Alert will be sent if its above 200mg/dL
  • Enter fasting glucose
    Alert will be sent if its above 100mg/dL
  • Enter insulin intake

Blood Pressure Monitoring Care Plan Questions :

  • Enter systolic blood pressure
  • Enter diastolic blood pressure
  • Enter weight in pound
    Please refer to alert  threshold  in above care plans for weight and blood pressure.